Head of Rooms Department

Our client is a foreign-invested company, looking for Head of Rooms Department (Negotiable, ID17130):

• Manage all operations of the Rooms Division, including housekeeping, laundry, room management, and room allocation for guests.
• Develop and implement business strategies, conduct market and competitor analysis to increase revenue and profitability.
• Ensure room service quality by setting standards and training staff to maintain high service levels.
• Provide professional customer service, creating an impressive experience for guests.
• Manage personnel, including recruitment, training, and development of staff.
• Monitor costs and ensure business efficiency within the Rooms Division.
• Coordinate closely with other departments such as Front Desk, Restaurant, and Security to ensure smooth operations.
• Address customer complaints quickly and effectively.
• Track and analyze KPIs to assess performance and improve processes.
• Ensure compliance with safety, hygiene regulations, and hotel industry standards.

• Male/Female.
• Graduate from a College with a major in Hotel Management, Business Administration, or related fields.
• At least 6 months of experience in a similar position.
• Proficient in English for work-related tasks.
• In-depth knowledge of Resort operations