Job Detail
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Offerd Salary (USD) Login to view salary
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Career Level Manager
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Experience 3-5 Years
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Gender Male/Female
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Sector Ho Chi Minh City, Da Nang, Binh Duong
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Industry Customer Service, Tourism/Hotel/Airline, Food/Food Service
Job Description
Our client is a Travel company, now looking for a Tour Operation Manager (Tourism, 1500$++, ID17860):
- Develop, implement, and oversee operational policies, processes, and activity plans for the Operations department.
- Approve and take responsibility for product plans, contracts, partnership policies, and payments with domestic and international partners.
- Direct and coordinate operational services effectively, ensuring compliance with company procedures, quality standards, and expectations.
- Manage partnerships, resolve arising issues, handle customer feedback and complaints, and make timely adjustments.
- Monitor budgets, cost norms, and liabilities to ensure efficient resource and financial utilization.
- Oversee operational databases, managing tour-related information systems, visas, customers, and tour guides.
- Develop and expand the team, including workforce planning, recruitment, training, and performance evaluations.
- Provide periodic reports and carry out additional tasks assigned by leadership to ensure all subordinate units operate effectively according to KPIs.
Requirement
- Passionate and deeply knowledgeable about the company’s field; able to work under high pressure and travel frequently.
- Progressive mindset, sharp, meticulous, and creative; strong sense of responsibility and eagerness to learn.
- Proficient in MS Office, capable of data synthesis, analysis, reporting, and staying updated with industry trends.
- Strong communication, presentation, leadership, negotiation, and problem-solving skills.
- Logical and strategic thinking; able to plan, organize, develop teams, and optimize time management.
- Degree: Bachelor's/Master’s
- Major: Tourism, Services, Business Administration, Economics, or related fields.
- Holders of an MBA or executive management certifications; experience in international or multi-sector corporate environments.
- At least 10 years of industry experience, with a minimum of 3 years in an equivalent management role.
- Fluent in English (all four skills); proficiency in additional languages is a plus.
- Experience in collaborating and establishing partnerships with domestic and international service providers.
- Preference for candidates with a strategic mindset, experience in multinational service operations, or business model development.
Keywords
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