HRchannels Group - Headhunter Vietnam tuyển dụng mới nhất

Technical Support AM

Job Detail

  • Offerd Salary (USD) Login to view salary
  • Career Level Manager
  • Experience 3-5 Years
  • Gender Male/Female
  • Sector TP.HCM, Binh Duong, Dong Nai
  • Industry Customer Service, Engineering/ Technical

Job Description

Our client is a foreign-invested company, now looking for a Technical Support AM ($1100, ID-13650)
  • Manage Authorized Service Center
  • Implement programs and training courses on a regular basis to improve warranty/repair
  • Receive and resolve all client requests and complaints about product quality.
  • Advise customers on repairing requests via phone, email, or internal customer management system.
  • Forward customer requests to related department and monitor to ensure customer requests are implemented accurately and on time.
  • Create a customer data management system and collaborate with stakeholders to implement customer development programs.
  • Ensure that resolved customer requests/complaints data is sufficiently updated and accurate.
  • Create a management system and manage activities related to receiving and resolving customer complaints
  • Conduct customer satisfaction surveys
  • Other task assigned

Requirement

  • Male/Female, Age:25-40 years old
  • Bachelor of Faculty of Technology
  • At least 3 years experience in executive position, 1 year experience in electrical products field
  • Fluent at English

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