Job Detail
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Offerd Salary (USD) Login to view salary
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Career Level Non Manager
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Experience 3-5 Years
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Gender Male/Female
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Sector Ho Chi Minh City, Binh Duong, Dong Nai
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Industry IT - Hardware/Networking, IT - Software, Consulting
Job Description
Dream Job Alert! Become a Technical Solutions Expert (Dynamics 365 CE, Japanese speaking) at a foreign-invested company and earn $6000/month:
Technical Leadership & Advisory
- Provide advanced technical guidance and SME support to frontline engineers and delivery partners
- Mentor technical teams on troubleshooting methodologies, escalation handling, and best practices
- Conduct technical reviews, case triage, escalation analysis, and issue management
- Collaborate with global engineering and product teams on complex incidents and technical escalations
- Support release management and deployment readiness activities
Customer & Support Excellence
- Drive high-quality customer support experiences across enterprise CRM environments
- Identify technical readiness gaps and propose enablement initiatives
- Analyze recurring support trends and recommend long-term improvements
- Participate in weekly operational and business review meetings
- Contribute to continuous improvement initiatives, process optimization, and knowledge sharing
Technical Readiness & Collaboration
- Develop technical learning materials and readiness documentation
- Support onboarding and competency development for technical engineers
- Participate in technical interviews and evaluation activities for new hires
- Collaborate cross-functionally with training teams, operations teams, and technical stakeholders globally
Requirement
- Male/Female, 27-46 years old
- Minimum 3–5 years of experience in one or more of the following areas: Microsoft Dynamics 365, CRM application support, Enterprise software support, Technical consulting or advisory services
- Hands-on experience with Dynamics 365 Customer Engagement in roles such as Technical Advisor, Technical Support, or Developer
- Hands-on experience supporting enterprise customers in a global or outsourcing environment is highly preferred.
- Strong verbal and written communication skills with a collaborative mindset.
- Good problem-solving and troubleshooting abilities with logical thinking.
- Passion for continuous learning and professional development.
- Ability to work flexible shifts, including weekends when required by business needs.
Keywords
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