Job Detail
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Offerd Salary (USD) Login to view salary
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Career Level Manager
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Experience 3-5 Years
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Gender Male/Female
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Sector Hai Duong, Nam Dinh, Thai Binh
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Industry Textiles/Garments/Footwear, Customer Service, Production
Job Description
Our client is a foreign-invested company, now looking for a Merchandising Manager (Garment, $1.600, ID 16868):
- Ensure the team follows standard procedures, meets performance standards, and collects feedback to improve capabilities.
- Handle product requirements, status updates, and customer inquiries throughout the order and production process. Ensure communication with relevant departments, monitor quality, and work with logistics to guarantee timely delivery.
- Lead cross-functional teams to meet special customer needs.
- Foster customer loyalty and satisfaction through continuous monitoring and improvements in customer relations.
- Fabric Ordering: Manage fabric orders and ensure cost-effective use to reduce storage costs.
- Sub-materials Ordering: Ensure proper material ordering and cost management, collaborate with departments to find substitutes when needed.
- Fabric Problems: Resolve fabric delivery issues and coordinate with suppliers and operations for adjustments.
- Promote understanding of customer needs through active communication, visits, and research.
- Encourage a proactive service approach, continuously improving service delivery and customer satisfaction.
- Develop programs to instill customer-service pride and commitment within the team.
- Cross-functional Work Processes: Ensure smooth collaboration between departments for timely production and delivery.
- Order Communication: Ensure accurate, timely communication of customer orders across departments.
- Internal Relationships: Build strong internal relationships and improve internal customer satisfaction.
- Business Context: Align team efforts with broader business goals.
- Teamwork and Performance Management: Regularly assess team performance, set clear goals, and provide continuous feedback and development support.
- Recognition and Reward: Acknowledge team achievements and recommend reward initiatives.
- De-selection and Appeals Process: Address underperformance and grievances within the team with a structured process.
Requirement
- Female/ Male; Under 45 years old.
- Bachelor's degree in Business Administration, Supply Chain Management, or a related field. Relevant certifications in customer service or garment manufacturing are a plus.
- At least 5 years of experience in customer service management, preferably within the garment or apparel industry.
- Good at English.
Keywords
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