Job Detail
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Offerd Salary (USD) Login to view salary
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Career Level Team leader/ Supervisor
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Experience 1-3 Years
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Gender Male/Female
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Sector Hanoi, Bac Ninh, Hung Yen
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Industry Customer Service, Tourism/Hotel/Airline, Restaurant/ Resort
Job Description
Our client is a foreign-invested company, now looking for a Duty Manager (Hospitality):
- Report to and coordinate closely with the Front Office Manager on all matters affecting guest services and hotel operations.
- Support and guide all departments to ensure smooth and cohesive daily operations.
- Oversee Reception and Reservations teams, and assist other departments during peak periods.
- Respond promptly to guest concerns, ensuring professional resolution and personalized service.
- Ensure VIPs and loyalty guests receive special recognition, including personal greetings and farewells in coordination with Guest Relations.
- Conduct regular inspections of front-of-house and back-of-house areas to maintain cleanliness and operational standards.
- Monitor staff conduct, grooming, uniform, and hygiene to uphold brand standards.
- Review guest credit, rate variances, and approve discounts or rebates as needed to support revenue management.
- Promote inter-hotel sales and upselling by ensuring front-line staff apply FIT marketing techniques.
- Act effectively in emergency situations and maintain thorough knowledge of all hotel emergency procedures.
- Participate in workforce planning with HR and budget management with the Director of Finance.
- Provide updates and feedback in Front Office meetings to support continuous improvement.
Benefits:
- Provided with uniform and duty meals.
- Full insurance coverage and 24/7 accident insurance in accordance with Vietnamese labor laws.
- Monthly service charge and annual health check.
- Participation in professional training programs based on international hotel standards.
- Access to hotel activities and other benefits as per labor regulations.
Requirement
- Bachelor's Degree or Diploma in Hotel Administration, Hospitality Management, or related field.
- Minimum of 2 years’ experience in Front Office, Guest Services, or a related field, including supervisory experience.
- Strong communication and interpersonal skills, with the ability to interact effectively with guests, team members, and external parties.
- Excellent written communication skills.
- Proficiency in Microsoft Office and Front Office Systems (PMS).
- Strong problem-solving, decision-making, and organizational abilities.
- Customer-oriented with a proactive approach to service excellence.
Keywords
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