Job Detail
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Offerd Salary (USD) Login to view salary
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Career Level Manager
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Experience 5-7 Years
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Gender Male/Female
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Sector Ho Chi Minh City
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Industry Logistics/Freight, Purchasing/ Supply Chain, Export/Import
Job Description
Dream Job Alert! Become a Customer Service Operations Manager (Sea Freight – TP Trade, ID19773) at a foreign-invested company and earn $2700/month:
1. Team Leadership & Talent Development
1. Team Leadership & Talent Development
- Ensure productivity, accuracy, and service quality across the team.
- Conduct performance evaluations and provide coaching & development plans.
- Participate in recruitment, onboarding, and training of team members.
- Build a high-performing, customer-oriented team culture.
- Supervise daily operations of Sea Freight shipments (Import & Export – focus on TP trade).
- Oversee booking arrangements, slot allocation, and coordination with carriers/agents.
- Monitor shipment milestones and proactively update customers on shipment status, schedule changes, pricing, free time, PO numbers, and related matters.
- Handle escalated cases and resolve customer complaints effectively.
- Ensure full compliance with SOPs, KPIs, and internal quality standards.
- Maintain accurate system data entry and documentation.
- Act as primary contact point for strategic and key accounts.
- Review and enhance Customer Service SOPs to improve operational efficiency.
- Identify service gaps and propose workflow/system improvements.
- Set up and monitor KPIs and performance metrics.
- Prepare weekly/monthly management reports with analysis and actionable insights.
- Analyze pricing structures, profitability, discount policies, win/loss ratios, and market performance.
- Collaborate closely with Sales, Operations, and other departments to ensure seamless execution.
Requirement
- Male/Female, under 45 years old
- Bachelor’s degree in Foreign Trade, International Economics, Maritime Transport, Supply Chain, Logistics, or related fields.
- At least 5 years of experience in a similar managerial position within forwarding, shipping, or logistics companies. Minimum 3 years of experience handling Trans-Pacific (TP) trade lane.
- Strong knowledge of Sea Freight operations and Customer Service management.
- Fluent in English (spoken and written).
- Strong leadership and people management capability.
- Excellent problem-solving and communication skills.
Keywords
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