Job Detail
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Offerd Salary (USD) Login to view salary
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Career Level Manager
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Experience 3-5 Years
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Gender Female
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Sector Ho Chi Minh City, Binh Duong, Dong Nai
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Industry Customer Service, Tourism/Hotel/Airline
Job Description
Dream Job Alert!
Salary up to $1200/month awaits! We are recruiting Customer Service Manager (Travel, ID 19833) for a Travel company
1. Customer Service Team Management
Salary up to $1200/month awaits! We are recruiting Customer Service Manager (Travel, ID 19833) for a Travel company
1. Customer Service Team Management
- Recruit, train, and develop the Customer Service (CS) team.
- Develop and standardize customer care scripts and communication guidelines.
- Monitor and evaluate staff performance through KPIs, productivity, and service quality metrics to ensure professional customer service delivery.
- Act as the primary point of contact for handling customer complaints, ensuring timely and effective resolution.
- Develop and implement Standard Operating Procedures (SOPs) for all customer interactions
- Monitor and analyze customer feedback from multiple channels (surveys, online reviews, direct interactions) to identify trends and areas for improvement.
- Prepare periodic reports on: Service quality, Customer satisfaction levels, Team performance and productivity.
- Design and develop the structure of the Customer Loyalty Program.
- Collaborate with the Marketing team to develop: Program launch plans; Long-term communication and promotional campaigns.
- Oversee the daily implementation and operations of the loyalty program.
- Track and analyze program effectiveness,
- Coordinate cross-functionally with Sales, Operations, and Marketing teams to ensure a consistent and seamless customer journey.
- Conduct market research to design innovative and competitive loyalty programs aligned with the company’s target customer segments.
- Proactively identify opportunities to enhance the customer experience through: New service offerings, Personalized customer experiences, Improved customer communication methods.
- Manage customer data and establish standardized workflows while taking full responsibility for the overall operations of the Customer Service department.
Requirement
- Female, 25 – 35 years old
- Bachelor’s degree or higher required.
- Minimum 3 years of experience in a similar position within the hospitality, tourism, or travel industry.
- Fluent in English
Keywords
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The recruitment service of HRchannels is a consultative process that will help employers with:
· Identifying talented Highly qualified C-level and senior management candidates with appropriate skills for the role involved.
· Management of the recruitment process for roles including middle to senior management positions
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