Job Detail
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Offerd Salary (USD) Login to view salary
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Career Level Non Manager
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Experience 1-3 Years
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Gender Male/Female
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Sector Vientiane
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Industry Customer Service, Consulting
Job Description
Our client is a foreign-invested company, now looking for a Customer Service Executive (1500$, ID16820)
- Handle customer inquiries, complaints, and issues via phone, email, or in-person, providing accurate information and effective support.
- Resolve customer complaints and problems by identifying solutions and addressing difficult situations to ensure customer satisfaction.
- Maintain in-depth knowledge of company products and services to provide detailed advice and assist customers in making informed purchasing decisions.
- Manage and track customer orders from receipt to delivery, ensuring a smooth and timely process.
- Gather and document customer feedback, helping the company improve products and services while maintaining strong customer relationships.
- Work closely with other departments like sales, technical, and logistics to ensure timely and accurate delivery of services to customers.
- Update customer information, support requests, and issues in the management system, and provide regular reports on customer service performance and satisfaction.
- Ensure high customer service standards are maintained by resolving issues quickly and accurately, with a focus on customer satisfaction.
Requirement
- Male/Female
- Bachelor's degree or higher
- Excellent communication and problem-solving skills with CRM proficiency.
- Ability to work under pressure, collaborate with teams, and maintain customer satisfaction.
Keywords
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