Assistant General Manager

• Partner with the BOD to formulate business strategies, expansion roadmaps, and investment assessments.

• Lead the annual business planning and budgeting process across all business units.

• Identify new growth opportunities, partnerships, and revenue channels.

• Track market trends, competitor movements, and industry developments to support strategic decision-making.

• Supervise and guide Operations Managers and Store Managers to ensure consistent performance across Café Carré, Carré Express, and the Central Kitchen.

• Monitor key operational KPIs and drive continuous improvement in sales, productivity, and customer satisfaction.

• Ensure operational excellence, cost discipline, and effective coordination among departments.

• Lead standardization initiatives and implementation of best operational practices.

• Support the development of new virtual brands and online delivery concepts.

• Manage ongoing expansion projects, including “Ready-to-Open” toolkits for Oasis-branded store chains.

• Oversee pre-opening activities such as layout planning, equipment setup, vendor coordination, and cost control.

• Coordinate closely with design, kitchen, operations, and marketing teams during new store launches.

• Conduct financial, operational, and reputational risk assessments and implement mitigation plans.

• Monitor revenue and profitability across physical stores and online delivery channels.

• Lead annual budget planning and expense allocation for the upcoming fiscal year.

• Prepare monthly P&L analyses and dashboards for BOD review, aligned with approved annual budgets.

• Review investment settlements, reimbursements, and vendor quotations, recommending cost-optimization measures prior to BOD approval.

• Ensure data accuracy from POS systems and delivery aggregators, including tracking of voids and discounts.

• Oversee deployment and optimization of digital systems (POS, ERP, CRM, online delivery platforms).

• Review monthly EBITDA and inventory analyses, identifying shrinkage or variances with clear explanations and corrective action plans.

• Supervise and mentor department heads across Operations, Accounting, HR, and Kitchen.

• Foster a culture of accountability, collaboration, and continuous improvement.

• Enhance career development through competency frameworks, annual performance reviews, and structured evaluation rubrics.

• Conduct quarterly manpower and headcount reviews to align workforce planning with business strategy.

• Partner with HR on succession planning, leadership development, and internal mobility initiatives.

• Ensure brand standards, product quality, and guest experience consistency across all outlets.

• Review customer feedback and coordinate improvement initiatives with Operations and Marketing teams.

• Develop real-time reporting dashboards for the BOD to track performance, strategy execution, and action plans.

• Analyze performance trends, identify risks or gaps, and propose corrective actions.

• Present operational insights and recommendations to support informed decision-making.

• Maintain transparent records of approvals, reports, and key communications.

• Oversee task planning, prioritization, and performance tracking for operations teams.

• Ensure effective communication and alignment between Operations, HR, Accounting, and the BOD.

• Recommend process improvements and workflow standardization.

• Promote a results-driven culture focused on accountability, problem-solving, and teamwork.

Gender: Male / Female

Education: Bachelor’s degree in Hospitality Management, Business Administration, Finance, or a related discipline.

• At least 3 years of experience in F&B operations or business management, with hands-on exposure to financial supervision.

• Strong knowledge of P&L management, cost structures, and project budgeting.

• Prior experience managing café or restaurant operations is an advantage.

• Excellent analytical thinking and problem-solving capabilities.

• Strong communication and coordination skills across cross-functional teams.

• Proficient in MS Excel, Google Sheets, and reporting or data analysis tools.

• Fluent in both English for professional communication.