Account & Service Operations Manager (PCB Industry)

Operational Leadership & Account Service Management

• Direct and optimize daily workflow activities across the department, ensuring strategic allocation of duties, task mentorship, and performance tracking for a team of 5 operations staff.

• Serve as the primary operational liaison for key global electronics accounts (OEM/ODM manufacturers of laptops, mobile devices, and printing systems), nurturing long-term strategic satisfaction and retention.

• Oversee contract execution, commercial quotation verification, shipping schedules, and issue resolution processes throughout the complete order lifecycle.

Cross-Functional Coordination & Delivery Control

• Collaborate closely with internal factory units—including Production, Planning, QA/QC, and Logistics—to monitor production milestones, prevent potential delays, and guarantee punctual dispatch.

• Supervise daily quality verification and validation routines to maintain high-precision standards and continuous operational transparency.

• Lead the investigation and resolution of quality escalations and client complaints, tracking root-cause corrective actions until total closure.

Performance Monitoring & Executive Reporting

• Monitor operational metrics, order completion rates, and service-level indicators; compile structured reporting dashboards for executive board evaluations.

• Facilitate efficient communication channels across manufacturing units to unify target alignment with corporate quality benchmarks.

Compliance & Process Governance (HSF / HSPM)

• Oversee factory-wide control and segregation of Hazardous Substance Free (HSF) and Hazardous Substance (HS) materials to avoid cross-contamination risks.

• Drive internal awareness, training programs, and compliance adherence related to Hazardous Substance Process Management (HSPM) protocols.

• Execute additional managerial tasks and strategic assignments as instructed by senior management.

Bachelor's degree or higher in Electrical/Electronic Engineering, Business Administration, or related fields.

Minimum 5 years of experience in Sales, Business Development, Account Management, or Customer Service within the PCB industry, including at least 2 years in a team management role.

Deep understanding of the order intake process, production tracking, delivery, and cross-functional handling of arising issues in the PCB industry.

Fluent in both English and Chinese.

Excellent communication, negotiation, account management, and problem-solving skills.

Strong team management, planning, and effective inter-departmental coordination skills within a manufacturing plant.