3PL Warehouse Manager

1. Operational Leadership & Project Readiness

• Lead end-to-end site fulfillment, ensuring seamless daily material movement and inventory management.

• Drive the setup and implementation of new operational site projects, enforcing lean workflow architectures and robust safety standards.

• Analyze operational bottlenecks, lead continuous quarterly improvement plans, and oversee business continuity frameworks.

2. Client Relationship & Service Governance

• Function as the principal on-site point of contact, cultivating high-trust partnerships with multinational key stakeholders.

• Track service commitments, enforce contractual scope compliance, and conduct structured periodic client satisfaction reviews.

• Work in synergy with Commercial and Business Development teams regarding contract extensions, scope revisions, and operational renewals.

3. Quality, SOPs & Regulatory Compliance

• Formulate, standardize, and audit site-wide Standard Operating Procedures (SOPs) and job instructions while discarding outdated documentation.

• Facilitate internal, client-driven, and governmental regulatory audits, implementing swift Corrective and Preventive Action (CAPA) measures.

• Enforce total compliance with local labor laws, corporate governance policies, and client-specific operational mandates.

4. Resource Allocation & Performance Metrics (KPIs)

• Oversee recruitment strategies, workforce planning, and targeted training programs matched with client demand forecasts.

• Take complete accountability for achieving annual site KPIs, including EHS metrics, labor efficiency targets, operational cost budgets, and service accuracy.

• Leverage Resource Planning Management (RPM) systems to maintain balanced headcount cost structures and maximize operational margins.

• Direct subcontractor performance and vendor relations to maintain productivity benchmarks.

5. People Management & Culture Development

• Build a high-performance culture grounded in open dialogue, regular Gemba walks, formal recognition initiatives, and constructive feedback loops.

• Conduct structured performance reviews, establishing clear cascading goals across all site supervisory levels

• Bachelor’s Degree in Supply Chain Management, Logistics, Business Administration, or related disciplines.

• Minimum 4 years of proven management experience in large-scale warehouse operations, with strong preference for 3PL / Contract Logistics backgrounds. Exposure to paper rolls or heavy industrial materials handling is a strong advantage.

• Full professional fluency in English (all 4 skills), with extensive experience facilitating business meetings with foreign client management.

• Deep functional proficiency in Warehouse Management Systems (WMS) and Transportation Management Systems (TMS) logic.